Cancellations & Refunds Policy

Due to the perishable nature of food:

• Orders cannot be cancelled once preparation has begun, which is typically within 5–10 minutes of order confirmation.
• If we are unable to fulfil an order for any reason, a full refund will be issued to the original payment method within 5–7 business days.
• Refunds for online or card payments made via PayHere are processed back to the original card or wallet. Refunds for cash-on-delivery orders are handled manually by our team.
• Complaints about order quality or missing items must be raised within 30 minutes of delivery by calling 077 828 2112 or emailing ceyloncurrypot.lk@gmail.com.
• We reserve the right to offer a replacement order or a partial/full refund at our discretion for valid complaints.

For questions about this policy or a specific order, contact Ceylon Curry Pot at 077 828 2112 or ceyloncurrypot.lk@gmail.com.